Custard IT main site

• How do I set up a new account in outlook or outlook express ?
• How do I FTP to my web site ?
• Why doesn't my site show once its uploaded ?
• Who is the owner of my domain ?
• What is your nominet Tag?
• When is my site going to be live ?
• How do I use web mail quick set up?
• How do I use web mail? help files.

Go to Outlook Express. Click TOOLS, then ACCOUNTS, then the MAIL tab at the top of that window, then the ADD button on the right of that window, then MAIL, type the name of the person, Click NEXT, then the email address in the box provided, Click NEXT, then the incoming mail pop3 in the space provided as (e.g.mail.custard-computers.co.uk) and (smtp.real2001.net) in the SMTP box provided below, Click NEXT, then your username in to the account name and then the password below, Click next, then finish. Job Done.

How do I configure email using Outlook Express?

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Your Configuration - POP3 Microsoft Outlook Express Set up If you wish to send and receive e-mail on your Custard It Ltd server, you will need to configure your e-mail software to do this. We have used Microsoft Outlook Express for the purposes of this example. When you take out one of our virtual servers you are given at least one POP (Post Office Protocol) account, this is where all e-mail sent to you is located. To set up your pop account you must follow the procedure below... First you must open Microsoft Outlook Express and click on the Tools option from the menu bar. Now click on the Accounts option within the Tools menu, and select Add, from here you will be asked details about yourself and your company etc. Once you have entered your Full Name and Email address, you will be presented with a screen for setting up Outlook Express with your e-mail server. Make sure your incoming e-mail server is a POP3 server or it will not work correctly. All of the virtual servers we sell come with a POP3 account. Next you need to tell Outlook Express about the e-mail servers for sending and receiving e-mails. Simply enter in the Incoming e-mail server field the following:- e.g. mail.yourdomain.com Now enter your outgoing mail server name (please note for security reason you will use the outgoing server of the person you connect to the internet with. If you use custard the server is smtp.real2001.net, if you use any other provider to get on to the internet please contact them for there outgoing mail server.):- mail.yourdomain.com If you use our dial-up number you can use smtp.real2001.net. Please see http://dialup.getreal.co.uk/dialup.php for more information and to create a dial up account. Now click on Next to take you to the Mail Logon Screen from here you will be asked for your username and password that we supplied to you when you opened your account with Host Europe Internet Ltd. This is to authenticate your identity, so that you can send and receive your e-mails. Make sure you type both your username and password correctly (including the case of the letters) as you will not be able to retrieve your e-mail otherwise. Now click Finish. You are now ready to receive e-mails on your shared hosting account!

 

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We recommend that you download 3D FTP. http://www.3dftp.com Once down loaded type this information into the relevant areas. site name: (Your company Name) ftp address: 217.199.169.14. Un tick log an as anonymous user and type the supplied username and passwords on the fields where required. Click connect. Once connected you will see a folder called web. Double click the folder picture at the top with the 2 .. next to it. Repeat this. You will then see 4 folders called certs, logs, users and web. double click the web folder and in it is a file called index. Delete the file called index then upload you site to this folder.

 

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You have not uploaded it to the correct place. See how do I upload my web site in this section

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If the domain was registered for you by us. You are the owner of your domain, and should receive a certificate to confirm this. It can take a few months to receive this certificate.

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CUSTARDCOMPUTERS

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Your site will go live between 24 and 48 hours after we have done the work, The reason for this is it take time for your site to propagate round the internet.

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How do I use web mail?

Web mail is easy to use. to get to your web mail account simple type your domain name then /webmail e.g. www.<yourdomain>/webmail. You will then be presented with a username and password.

These are the same as the one you use to access you normal email e.g. username: custardtest Password: custardtest.

When you log in to your webmail for the first time you can configure the settings to suit you. the most important thing to do is to change the email address that you send from as the default one is incorrect, remember to delete the default one as it is incorrect - In the user setting menu at the top go to the from email address line and click the icon on the right. Once on this page click the email address that is currently wrong as it will read something like custardtest@www.<yourdomain>. type your correct email address into the space where the incorrect email address currently is and click add/modify on the right of this. Once this is complete click the folder icon in the top left corner to return to the main page. The rest of the settings can be altered to your preference.